Help Centre & FAQs

Our most common questions are answered here. If your question is not answered on this page, please contact our Customer Support team.

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Where is my order?

Please enter the tracking number provided with your order in our tracking portal here!

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Something is missing from my order

Check your confirmation and dispatch email. You may find that items on the same order are being shipped separately.

If you find there is an item missing from your order, please contact our customer support team. Please retain your original packaging as we may require proof of receipt.

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What are my delivery options?

We are proud to say we offer free shipping globally. However, you do have the option to choose express shipping at checkout for an additional fee.

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When is my item dispatched?

We aim to dispatch all items ordered within 2 days. We ship globally and have an average shipping time of 4 - 10 days (depending on the country)

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What happens if I miss the delivery?

Check out tracking portal for more information. Find it here!

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What is our refund policy?

Please visit our returns policy page for full details, but in short, we accept returns for all unused and unopened items within 60 days.

We will only refund items that are returned in new, unopened condition. Items that are used or damaged will not be refunded.

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What happens if I have a defective item?

Please contact our customer support team who will assist you and try to rectify the problem.

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I have sent my items back. When will I be refunded?

Please use the tracking number provided in your order email and check the status of the delivery here!

Talk about your brand

Not a problem. Please fill out the form below, or email us customerservice@sosa-store.com

Contact form

Contact us through WhatsApp!

Please note this number is only active on WhatsApp. Any calls or texts off the app will not come through.

Scan the QR code or click this link!